Making a complaint
Making an NHS complaint
Making a social care complaint
Get help to make your complaint heard
Citizens Advice have produced a series of guides to help you make a complaint or raise a concern.
You can find out more about what's involved in making a complaint about a particular service and see what your next steps might be.
There are tips and tools such as letter templates and other practical resources to support you to make an effective complaint. You can also contact us to find out how to get help with making your complaint.
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The Local Government and Social Care Ombudsman and Healthwatch England launched a guide to help care providers see best practice in receiving and dealing with comments, complaints and feedback about their services. The new single complaints statement sets out what service users, their families and representatives can expect when making a complaint or leaving feedback.
North East NHS Independent Complaints Advocacy (ICA) can help to explain the complaints process and has people who can assist you in making your complaint.
How to contact ICA:
Email: email@example.com or Telephone: 0808 802 3000
ICA currently run a local appointment service