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To empower people and communities to improve health and social care services together
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Get help to make your complaint heard

Need information?

Citizens Advice have produced a series of guides to help you make a complaint or raise a concern.

You can find out more about what's involved in making a complaint about a particular service and see what your next steps might be.

There are tips and tools such as letter templates and other practical resources to support you to make an effective complaint. You can also contact us to find out how to get help with making your complaint.

Tips & tools:
health service
complaints

 

Tips & tools:
adults social
care complaints

 GP complaints NHS dentist     
complaints

 

 

 

 

Other NHS      
services
complaints

 NHS hospital      
complaints
 Mental health
services
complaints
 Whistleblowing

 

 

 


Need advocacy?

North East NHS Independent Complaints Advocacy (ICA) can help to explain the complaints process and has people who can assist you in making your complaint.

For more information about ICA read the North East ICA Leaflet or visit their website

How to contact ICA:
Email: ica@carersfederation.co.uk or Telephone: 0808 802 3000

ICA currently run a local appointment service


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