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To empower people and communities to improve health and social care services together

Enter and View Volunteer

Healthwatch has an important statutory power that entitles its authorised volunteers to enter and observe health and social care services as they are being delivered.  It provides an opportunity to see and hear how consumers experience a service and to collect their views and those of their relatives and carers. Enter & View applies to health services for both adults and children and social care services for adults. Enter & view visits are NOT inspections, they are visits conducted by trained, authorised people who observe the nature and quality of services from a lay perspective and report back to Healthwatch.

Role Description

To enter & view health and social services and to report back observations to the Healthwatch Executive Board. Being a member of the Enter & View team is an important, sensitive and complex role that will bring you into direct contact with patients, residents, carers, service users, staff and members of the public

You will usually visit health and social care provider’s premises within your local area and you will always have the option of choosing not to visit. You may be asked not to undertake a visit if there is a potential conflict of interest for example if you are related to a patient, resident or member of staff

Main tasks/responsibilities

  • Participate in the planning of enter & view visits
    • With other authorised volunteers and/or Healthwatch staff, enter & view health and social care premises while services are being delivered. Visits are always undertaken as part of a team comprising at least three members, one of whom will take the role of team leader.
    • Observe services andcollect the views of service users, relatives, carers and staff to an agreed format
    • Participate in enter & view debriefing meetings and contribute to a written report about what you observed.
      • Where significant recommendations have been made, take part in follow-up visits where required

 In addition Enter & View Volunteers will be expected to:

  • Abide by the Healthwatch Code of Conduct
  • Undergo a Disclosure and Barring Service (DBS) enhanced clearance check (formerly CRB check)
  • Comply with required policies and procedures including confidentiality, equality and diversity, safeguarding and health and safety.
  • Be able to commit the time required to deliver the role effectively
  • Attend meetings and participate in required training.
  • Work positively alongside Healthwatch staff and other volunteers
  • Keep an accurate record of expenses and submit them monthly.
  • Inform Healthwatch promptly if you are unable to keep a commitment relating to the role.
  • Always treat patients, residents, carers, service users, staff members and other Healthwatch volunteers with courtesy and respect.
  • Be willing to have your name published on our list of Authorised Enter & View Volunteers.

Desirable skills, knowledge and personal qualities

You will be a local resident, aged over 18 years, however no other special qualifications or experiences are needed. The desirable skills, knowledge and personal qualities are listed below. The points are a guide to help you decide if this role is right for you

Ideally you will:

  • Have an interest in and some knowledge and understanding of, health and social care issues.
  • Have a commitment to helping local people have a voice and improving local services.
  • Have good listening and verbal communication skills - able to participate effectively in discussions and develop a good rapport with a wide range of people.
  • Be able to understand relevant guidelines, make notes and contribute to written reports.
  • Understand the importance of confidentiality and maintain this in all aspects of carrying out your role.  
  • Be sensitive, compassionate and patient.
  • Be well organised and reliable.
  • Be non judgemental, open minded and able to separate your own experiences from those of other people and practice impartiality.
  • Be able to travel throughout the local area for the purpose of conducting visits and attending role-related meetings and training (reasonable travel related expenses will be reimbursed).