Evidence based reports
GP Alliance Medical Practice Telephone System 2018
Following some mixed feedback received about the Sunderland GP Alliance Medical Practice telephone system over a period of several months, the Healthwatch Sunderland Board agreed that further engagement work would be carried out with patients.
This involved using a specifically designed survey to be used with patients from 3 practices (Barmston Medical Centre, Pennywell Medical centre, The Galleries) to find out specific information on what was working well and what wasn't working so well.
This was carried out across all 3 GP practices during the month of July 2018.
Download our GP Alliance Medical Practice Telephone System report
Download the response from the GP Alliance
Download the GP Alliance Practices Monthly Performance & Information Report - June 2018
Download the GP Alliance Practices Monthly Performance & Information Report - July 2018
Sunderland Community Equipment Services report 2018
Initial conversations with some service users of Sunderland Care and Support, Community Equipment Services (CES) included negative feedback about the service and highlighted some issues they had experienced. This feedback was gathered over the first few months of 2017 and involved engagement work with the following organisations: Sunderland Carers Groups in Washington, Southwick and Pallion, Stroke Association groups, Alzheimer's Society groups, Kepier Medical Practice Patient Participation Group and South Hylton Medical Centre Patient Participation Group.
The feedback gathered prompted a larger piece of work, looking at Sunderland Community Equipment Services and accessing more focused feedback from their service users and equipment prescribers.
Download our Sunderland Community Equipment Services report
Download the responce from Philip Foster, Chief Operating Officer from Sunderland Care and Support
New Silksworth Medical Practice - How are things going since the merger? 2018
On 1st October 2017 Church View Medical Centre and Colliery Medical Group merged to create New Silksworth Medical Practice.
During April - May 2018 our Engagement team and volunteers went along to New Silksworth Medical Practice to speak to patients to find out their opinions on 'How things are going since the merger?'
Patient Participation Groups (PPGs) 2017
A Patient Participation Group (PPG) is a local group of patients, carers and GP practice staff who meet to discuss practice issues and patient experience to improve the service at your GP practice.
Download our Patient Participation Group report
Download our involving young people leaflet
Download our Patient Participation Group Best Practice Guide
If you are interested in joining your PPG please get in touch with your GP practice - they would love to hear from you!
Healthwatch Sunderland report on Mental Health Services 2017
During 2016 Healthwatch Sunderland carried out a series of engagement activities across Sunderland with the aim of gathering current patients, carers and staff views on NHS funded mental health provison.
The findings from this piece of work can be found in the report along with the associated recommendations.
Download our mental health services report
Download the feedback from Northumberland, Tyne & Wear NHS Foundation Trust
Download the feedback from NHS Sunderland Clinical Commissioning Group
Healthwatch Sunderland Patient Participation Groups Event
Healthwatch Sunderland held an event for Practice staff and Patient group members to discuss and agree the key things to have an effective PPG.
Healthwatch Sunderland refugee engagement event
Healthwatch Sunderland was keen to ensure that the local refugee community was given a voice regarding the health and social care services that they access (or don’t access) in Sunderland.
Consultation around “No Voice Unheard No Right Ignored” Green Paper for people with a learning disability and/or autism
The primary outcome of the work of Healthwatch and Sunderland People First was to feedback a range of Stakeholder opinions into the national consultation and this was achieved. Our secondary aim was to provide a report, with an emphasis upon people's views on the Sunderland experience that could be shared with local commissioners and providers.
Report on Call for Evidence: Elderly Hospital Care, Hospital Discharge & Dementia Identification
Engagement carried out by Healthwatch staff during autumn of 2013 indicated that there were some concerns over hospital discharge, elderly hospital care and dementia identification.
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