Initial conversations with some service users of Sunderland Care and Support, Community Equipment Services (CES) included negative feedback about the service and highlighted some issues they had experienced. This feedback was gathered over the first few months of 2017 and involved engagement work with the following organisations: Sunderland Carers Groups in Washington, Southwick and Pallion, Stroke Association groups, Alzheimer's Society groups, Kepier Medical Practice Patient Participation Group and South Hylton Medical Centre Patient Participation Group.
The feedback gathered prompted a larger piece of work, looking at Sunderland Community Equipment Services and accessing more focused feedback from their service users and equipment prescribers.
Download our Sunderland Community Equipment Services report
Download the responce from Philip Foster, Chief Operating Officer from Sunderland Care and Support