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A message from Nicola Armstrong, Service User and Carer Involvement Facilitator
Hello my name is Nicola Armstrong, I work for Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust as a Patient and Carer Involvement...
Sunderland COVID-19 Control Plan
As we move into the next phase of the response to the COVID-19 pandemic, local authorities across the country have developed COVID-19 Control Plans...
Speech and language therapists share lessons on adapting patient care during pandemic
Speech and language therapists at South Tyneside and Sunderland NHS Foundation Trust have been working in innovative ways to adapt patient care...
Patient update on transport to your hospital appointment
North East Ambulance Service have just released this update: North East Ambulance Service (NEAS) continues to follow government guidance to ensure that the NHS can support people who need to go to hospital. We are providing transport, safely and swiftly during the COVID-19 pandemic, for those who...
NHS Complaints Process Due to Resume from 1st July 2020
On 26 March 2020, NHS England advised NHS organisations that due to need to focus on the COVID-19 pandemic, they could choose to pause the complaints process. NHS organisations have now been told that, as long as circumstances do not change significantly, the pause to the NHS complaints process...
Our volunteer Lisa supports Key Workers during pandemic
Picture - Lisa’s daughter modelling some of the scrubs Just the same as everyone, 8 weeks ago I suddenly found myself with more time on my hands. As I struggle with my physical health and I'm now a wheelchair user, I was told like many others that I must stay in my home to stay safe. So I needed...
Pharmacies open over the Spring Bank Holiday
You can find details of the pharmacies open over the Spring Bank Holiday here
Make sure you know which pharmacies are open over the Bank Holiday
You can find details of the pharmacies open over the bank holiday here
GPs urge people not to delay treatment if they are unwell
Doctors across Sunderland are urging patients to continue to contact their local practice if they have a serious healthcare need. Read more here!
Coronavirus - What should I do if I have COPD?
If you live with Chronic Obstructive Pulmonary Disease (COPD) , you are at a higher risk of severe complications if you get COVID-19. It’s important you follow social distancing advice particularly carefully and continue to self-manage your condition well. Read more here
New emergency phone line for Sunderland Eye Infirmary patients
In response to the COVID-19 pandemic and social distancing rules, patients who have an urgent eye problem and need to attend the Emergency Eye Department at Sunderland Eye Infirmary should now call a new 24/7 emergency number - 0191 5699952 - before arriving at the hospital. Patients calling the...
Make sure you know which pharmacies are open over the Easter bank holiday
You can find details of pharmacies open over the bank holiday here
Support for the people of Sunderland
Sunderland City Council has put together a range of support to help our residents and communities stay safe and well throughout the Coronavirus outbreak and are asking those who can help them to do this to come forward. Read more here!
COVID-19: A message from your local pharmacies
As the UK responds to the COVID-19 pandemic, community pharmacies in Sunderland are working tirelessly to ensure that everyone’s medicines and healthcare needs will be met over the coming days and weeks. Pharmacy teams are a critical part of the NHS and in the past weeks they have seen demand for...
COVID-19: A message from your local pharmacies
As the UK responds to the COVID-19 pandemic, community pharmacies in Sunderland are working tirelessly to ensure that everyone’s medicines and healthcare needs will be met over the coming days and weeks. Pharmacy teams are a critical part of the NHS and in the past weeks they have seen demand for...
Pause in complaints processing
Due to the ongoing COVID19 pandemic NHS England and NHS Improvement are supporting a system wide “pause” of the NHS complaints process which would allow all health care providers in all sectors to concentrate their efforts on the front-line duties and responsiveness to COVID19. This means that: ·...
Are you vulnerable during the Coronavirus outbreak? Register your needs!
Please visit gov.uk/coronavirus-extremely-vulnerable to register if you need support. You can register if you have a medical condition that makes you extremely vulnerable to coronavirus. For example, you’ll be able to ask for help getting deliveries of essential supplies like food. If you’re not...
Region’s NHS steps up plans to tackle Coronavirus
Health chiefs in the North East have announced that they are now suspending non-urgent patient transport services to hospitals and clinics and starting to postpone non-urgent planned operations and outpatient appointments to ensure the NHS is as prepared as possible for Coronavirus. Read more here!
Age UK Sunderland supporting the most vulnerable during Coronavirus
Crisis food packs all prepared by Age UK Sunderland's dedicated staff to ensure the most vulnerable older people in Sunderland who have no family and friends to do their shopping get their essentials (please note that the crisis packs are limited and are for people in a crisis situation we are...
Coronavirus is affecting my mental health – what can I do?
The current Coronavirus (COVID19) pandemic may cause you to feel worried, anxious, or scared. Read the Healthwatch seven steps to looking after your wellbeing while staying informed.
Information on Coronavirus
For advice on how to help prevent contamination, as well as what to do if you think you are at risk, please see the NHS overview To access the NHS 111 on-line service to check if you need medical help please click here For information on the Coronavirus which has been translated into short, helpful...
Mums-to-be can be reassured of excellent maternity care as Sunderland Royal Hospital is rated best in the NHS
Maternity services at Sunderland Royal Hospital have been rated as the best in the NHS in a national survey which measures patient satisfaction in maternity care. The Care Quality Commission’s (CQC) 2019 national survey of ‘women’s experiences of maternity care’ has revealed maternity services at...
Your GP Surgery Websites - What you told us
With the development of online consultation services in GP practices, it’s more vital than ever for surgeries to have an online presence. A GP website is an effective way of introducing patients to the surgery's services, letting them know their opening times, who their staff are etc. They can also...
Hospital text appointments update
Over the past couple of months we have been working to understand and influence improvements with the South Tyneside and Sunderland Hospital Trust's appointment via text, which many of you are now receiving. Some of you told us that you have found them to be confusing and worrying. This sparked off...
Have your say about Sunderland Wheelchair Services
Have you or a family member used Sunderland Wheelchair Services in the last year? Healthwatch Sunderland would like to invite you to share what you thought about using this service. We would like to hear how services could be improved for people with a learning disability and or autism. Come and...
Non-Emergency Patient Transport review - Call for evidence
Opened 30 January 2020 Closes 13 March 2020 Non-Emergency Patient Transport Services (NEPTS) take patients to and from their homes, to their care provider, for planned appointments and treatment. NEPTS are for those patients who: Have a condition such that they need additional medical support...
A review of Points of You (PoY) and the new Friends and Family Test (FFT)
From 1 st April 2020 the Friends and Family Test question is changing nationally. The mandatory change is being made to give service users, families and carers an opportunity to provide more detailed feedback about the care they and their loved ones have received from services. The question has...
New Wound Care Hubs
From Monday, 6th January 2020, the wound care service in Sunderland who offer services such as removal of stitches, management of wounds and leg ulcer treatments, will move to the new Wound Care Hubs at these six locations across the city of Sunderland: Southwick Health Centre Riverview Health...
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