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To empower people and communities to improve health and social care services together

111 Online is now live across the North of England


NHS England have shared the positive news that 111 Online is now live across the North of England, the first region to complete “go live” status.

They are sure you will agree this is great news, and a service which has the potential to divert calls away from 111 and offer an alternative and appropriate point of access for the public to go to for advice and signposting to health services which are available to support them.

Decisions about wider publicity of the service ahead of winter will be subject to local discussions with Urgent Care Networks and national colleagues and we will keep you updated.

Access – initially callers to 111 will, waiting after thirty seconds hear an automated message advising they can use the service online. You can access 111 Online at this link https://111.nhs.uk/ from any device. You simply enter your postcode for it to work with no further access controls needed. The facility is easy to use, but the “chat now” facility is a facility for the future. For the time being, it is an automated system that uses pathways to triage and then gives an output/disposition that advises the patient what they need to do next.

If the disposition is “need to speak to a clinician” then it automatically passes it into the Integrated Urgent Care Clinical Assessment Service (IUC CAS) of the relevant one of three 111 services, and they will contact the patient directly. 

For more information about 111 click here.



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