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4 high scores awarded for their hard work

09/08/2018

We recently awarded 4 care homes a Star Award based on all the positive feedback the Healthwatch team received as part of the Care Home Life work.

This work involved the team visiting all care homes across Sunderland, to find out what it is like to live there. This was done by talking to residents, staff and resident’s family and friends.

On completion of the work, Healthwatch Sunderland wanted to recognise the contribution and celebrate those homes who had gone the extra mile. We awarded a Star Award to the following care homes: Ryhope Manor, Elizabeth Fleming, Valley View and Archers Park.

All staff were delighted with the award. Feedback we received from the managers at the home included:

Ann Schorer, Manager, Ryhope Manor Care Home
“Thank you so much for the award I feel so proud of all my staff as we have come so far with all the hard work we have done to change Ryhope Manor I thank all the families for their lovely kind words but I would like to thank Agnes (home owner), if it was not for her Ryhope Manor would not be the lovely care home it is today.”

Kim Teasdale, Manager, Valley View & Lodge Care Home
“I would like to thank all who took the time to give positive feedback and recognise the high standards of care provided by the team at Valley View Care Home. Myself and the team are very proud to have received the Healthwatch Sunderland Star Award.”

Lorraine Woods, Manager, Elizabeth Fleming Care Home
“All of the staff at the home and myself were overwhelmed to receive such a prestigious award. It is wonderful to know through the feedback received that we are getting the care we provide right and our residents and families are happy.”

Roslyn Wright, Manager, Archers Park Care Home
"Thank you for your visit and the award received.  This achievement means so much to me and the staff of Archers Park who are so dedicated to their jobs and the care of the residents.  This makes me so proud of the team and to know that they are so appreciated, especially as this is the end of my career."

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