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**We are still available during the COVID-19 outbreak but we may take a little longer to get back to you**
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Interpreting and Translation Patient Listening Events

04/11/2020

NHS England and NHS Improvement would like to invite you to share your views on spoken and non-spoken word interpreting services in Primary Care.

Background

Their current interpreting arrangements in Primary Care come to an end on 31 March 2021 and they would like to hear your views on what has worked well and what could be improved. Your feedback will be used to shape how these services will be delivered in the future. If they have helped you, or someone you know accessing any of these services, they would like to hear your views on what worked well and what could be improved. Your feedback will be used to shape how these services will be delivered in the future.

When and where will this session take place?

Due to Covid-19 and in order to avoid bringing people together for face-to-face meetings and events they will be running an online questionnaire. This will be open from the period 02 – 16 November and they will use this feedback to answer three important questions:

  1. What has worked well?
  2. What needs to be improved?
  3. What are the things which matter to you most when using interpreters?


An electronic version of this form is also available

Who is this session for?

This session is for any patient who has used a spoken word interpreter or a non-spoken word interpreter when they have gone to their GP, Dentist, Pharmacy or Optometrist since April 2018. The session is also for people who have not used an interpreter since April 2018 but who may need to use an interpreter for a GP, Dentist, Pharmacy or Optometry appointment in the future.

For more information please visit their website.   Or return your completed questionnaire to england.phadminwf4@nhs.net

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