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**We are still available during the COVID-19 outbreak but we may take a little longer to get back to you**

NHS Complaints Process Due to Resume from 1st July 2020


On 26 March 2020, NHS England advised NHS organisations that due to need to focus on the COVID-19 pandemic, they could choose to pause the complaints process.

NHS organisations have now been told that, as long as circumstances do not change significantly, the pause to the NHS complaints process will not be extended into July 2020.

The Parliamentary and Health Service Ombudsman (PHSO) will also start accepting new health complaints and progressing existing ones from 1 July.

NHS England is discussing with the PHSO and the Department of Health and Social Care the threshold should the NHS need to consider another pause in the event of a second wave either locally or nationally of COVID-19.

Please note: As the COVID-19 pandemic places unprecedented pressure on services, many health and social care providers have temporarily suspended complaints processing to allow staff to be redeployed to the frontline response. You are still entitled to make a complaint, but it may take longer than usual to receive an outcome.

If you have any questions, please give the Healthwatch Team a call on 0191 514 7145 or email us at: healthwatchsunderland@pcp.uk.net 

If we don't know the answer, we will find out for you!

Please click here to see how to complaint.




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