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Northumberland, Tyne and Wear NHS Foundation Trust again rated Outstanding following CQC inspection

26/07/2018

England's Chief Inspector of Hospitals has once again rated the services provided by Northumberland, Tyne and Wear NHS Foundation Trust as Outstanding, following an inspection by the Care Quality Commission.
A team of inspectors visited Northumberland, Tyne and Wear NHS Foundation Trust in April and May. It was rated Good for safety, and Outstanding for caring, effectiveness, responsiveness and well-led. Overall, the trust rating has remained Outstanding - the same rating that it achieved when it was last inspected, in June 2016.

Northumberland, Tyne and Wear NHS Foundation Trust is one of the largest mental health and disability Trusts in England employing over 6,000 staff, serving a population of approximately 1.4 million. It also provides some community health services and acute services.

For safety, inspectors rated 14 of the 15 core services as Good and one as Requires Improvement. The rating of safety had improved from requires improvement to good in child and adolescent mental health wards, but the rating had gone down in the safe domain from good to requires improvement in acute wards for adults of working age and psychiatric intensive care units.

For caring the trust was rated Outstanding. Feedback from patients was consistently good, people said care exceeded expectations. The Trust ratings for well led, caring, responsive and effective remained at Outstanding. Patients had access to a range of activities, including during evenings and weekends – and with child and adolescent mental health wards, patients had good access to education provision. The trust was working with commissioners and staff to design specialist community-based services to ensure the right care and treatment could be provided in the community and to prevent hospital admissions.

During the well led inspection, it was noted that the trust had carried out a significant organisational restructure in October 2017, and engaged extensively with staff during this time, introducing cohesive new structures and governance arrangements.

The quality of performance data was outstanding. Staff at all levels had access to a wide range of data which was used to actively inform and shape how services were delivered and how care was provided. Inspectors noted that there was evidence of significant positive impact on patients as a result.

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