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Pallion Urgent Treatment Centre walk-around

16/10/2019

It was decided after a consultation 'Changes to Urgent Care in Sunderland' that Sunderland would have an Urgent Treatment Centre based in Pallion Health Centre, which is in close proximity to the Sunderland Royal Hospital Emergency Department. 

The Urgent Treatment Centre offers support which can be booked through 111 or through a GP referral, and are equipped to diagnose and deal with many of the most common ailments and non-life threatening accidents, which in the past, people attended A&E for.  It is hoped that this service will ease the pressure on our Emergency Department (previously A&E), leaving it free to treat the most serious cases.  This service will be fully operational from 1st December 2019.

On Tuesday 24th September members of our Engagement Team and a volunteer accepted an invitation to have a look around the Pallion Treatment Centre.

When we arrived at the Centre we were able to park easily in the car park, which had several spaces available at the time (2pm on a Tuesday).  Once inside we gave our car registration to the receptionists to enable us to park at the Centre free of charge (make sure you do this if you visit as we have received calls from the public to tell us that they have received a bill as they have forgotten).  It is hoped that these restrictions will ease pressure on the car park.  The team noted that there had been alterations made to the waiting area, a wall had been removed to open up the space to allow for increased seating and a small dedicated waiting area for children.  Two triage rooms are located directly off the waiting area to allow for easy access and the service has access to six consulting rooms and it's own x-ray facility.

Our visit gave us the opportunity to highlight the confusing signage within the Centre, which included three signs all calling the Centre different things and point out that the 'Crash Trolley', although, of course a vital piece of kit, was placed in a corridor blocking handrails.  The Centre staff assured us that these things will be looked at ASAP.

If you have used the Pallion Urgent Treatment Centre we would like to hear about your experience - here!

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