Patient-Led Assessments of the Care Environment (PLACE)
During October our staff and some of our volunteers took part in PLACE inspections at South Tyneside and Sunderland NHS Foundation Trust's Sunderland Royal Hospital and Sunderland Eye Infirmary and Monkwearmouth Hospital and Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW) services Hopewood Park and Brooke House.
Our team and other patients of the hospital took part as Patient Assessors, making up at least 50 per cent of the assessment team. We worked alongside hospital staff who were present to support us throughout the day and guide us to the different wards and outpatient departments, which we had chosen to inspect on the day. This enabled the inspections to be unannounced.
Hospital areas are assessed for their environment, with the Patient Assessors looking at the cleanliness and condition of the areas as well as observing meal services on several wards. This included tasting the meal to ensure patients are served a tasty, well presented, nutritious hot meal and that they were made ready for their mealtime, their tables were clear of clutter and they were given the opportunity to wash their hands.
Although we have been involved in PLACE inspections for several years now, this is the first time we have been asked to take part in PLACE for CNTW and we look forward to getting involved again in the future. For the results of the PLACE 2019 inspections...Watch this space!
Do you have a story to tell about your experience of the environment or the food in the hospitals in Sunderland?