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Patient Transport Service - change to booking

02/04/2019

Arrangements in Sunderland, Gateshead, North Tyneside and South Tyneside have changed.

North East Ambulance Service have written to let us know that they have been successful in bidding for a tender to provide the telephone booking service for the Patient Transport Service (PTS) in four Clinical Commissioning Group areas.  They shared that they are delighted to have won this contract as they feel that integrating the booking service with the provision of transport will ensure an improved experience for patients, with the right vehicle provided to meet their individual needs.

From Monday, April 1 2019, they are answering calls and manage bookings for the PTS in Sunderland/Wearside*, Gateshead, North Tyneside and South Tyneside.  (They already look after the PTS booking service in Northumberland and Newcastle and that service remains the same.)

They are now taking bookings through a new telephone number:
0191 215 1515. Bookings can be made Monday to Friday, from 8am-6pm. 

If patients or GPs need to cancel an appointment for the next working day they will need to ring 0300 111 0247.  If the cancellation is for a booking after the next working day, then they are asking them to ring the 0191 215 1515 number.

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