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**We are still available during the COVID-19 outbreak but we may take a little longer to get back to you**
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Patient update on transport to your hospital appointment

23/06/2020

North East Ambulance Service have just released this update:

North East Ambulance Service (NEAS) continues to follow government guidance to ensure that the NHS can support people who need to go to hospital.

We are providing transport, safely and swiftly during the COVID-19 pandemic, for those who need to attend appointments because of a life-threatening condition.

Patients calling 999 for an emergency ambulance will be provided with a face mask, unless this compromises their care; for example, when being given oxygen.

For non-emergency transport to hospital appointments or clinics, patients need to play their part by using their own face covering, over their mouth, nose and chin when on-board our ambulance. The hospital or clinic may also provide a face mask before you leave for your ambulance journey home.

Please do not remove it unless asked by our staff. Patients can also help by washing their hands for at least 20 second before leaving their home or hospital to get into an ambulance.

Currently, our transport services are prioritised for the following patients:

• Patients who have been discharged and need to be transported from one care setting to another, or home, if there is no alternative means of transport
• Patients suspected of having COVID-19 who need to attend ongoing care appointments and have no access to private travel.
• Patients with life-sustaining care needs who need to attend a care setting, such as for dialysis, and have no access to private travel.
• Patients defined on medical grounds as extremely vulnerable from COVID-19 who need to attend ongoing care appointments and have no access to private travel.
o High risk patients include organ transplant recipients and people with specific cancers, severe respiratory conditions, rare diseases and those on immunosuppression therapies; and women who are pregnant and have significant congenital heart disease.
o A detailed list is available on the gov.uk website here.

Read more here!    

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