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**We are still available during the COVID-19 outbreak but we may take a little longer to get back to you**

Staff Wellbeing Hub launched to support health and care staff through pandemic


A regional hub has been launched to support health and care staff across the North East and North Cumbria to cope with the immense pressures of working during the COVID-19 pandemic.

The purpose of this ‘hub’ is to help health and care staff – including NHS, social care, and care home staff – get support for their mental and physical wellbeing when they need it. The aim is to ensure that every individual can easily, quickly and confidentially access the best advice, support and, if needed, treatment for their needs.

The hub’s flagship offer is a confidential advice and support helpline staffed by highly skilled NHS psychological practitioners from Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust, a leading provider of mental health services in the region.

Health and care staff can call the helpline on 0191 223 2030, seven days a week (including Bank Holidays) from 7am-9pm. Therapists are available between 12-6pm Monday to Friday; if you call outside these hours and need to speak to a therapist, helpline staff will arrange for a therapist to call you back at the soonest suitable time.

The project is led by the North East and North Cumbria Integrated Care System (NENC ICS) Mental Health and Workforce Programmes, which recently secured funding from NHS England to progress with this staff support and wellbeing resilience hub.

The hub will also offer:

  • Active outreach, offering support to staff groups whose physical and emotional wellbeing is identified to be most at-risk;
  • Provision of assessments and evidence-based therapies/treatments;
  • Promotion of initiatives that aim to maintain staff’s wellbeing and resilience, to prevent their wellbeing worsening or experiencing a crisis;
  • An online self-monitoring wellbeing diary

The hub launched on 4 January, and will be working closely with partner organisations across the region to develop a ‘hub and spoke’ approach to supporting staff’s wellbeing in the workplace over the next few weeks.

Find out more about the North East and North Cumbria Integrated Care System.



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