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Your GP Surgery Websites - What you told us

11/02/2020

With the development of online consultation services in GP practices, it’s more vital than ever for surgeries to have an online presence.  A GP website is an effective way of introducing patients to the surgery's services, letting them know their opening times, who their staff are etc.  They can also provide added value by posting tips, resources and other information that would be beneficial to patients and current up-to-date information and news. 
 
So, in November 2019, we asked you what was important to you on your GP’s website, and we undertook a review of each one.  Here is what we found…every GP practice had a website, and shared their opening times and staff lists on them.  We know from speaking to you how important it is to know how to make a complaint when you need to - nearly 9 out of 10 of the websites had information about making a complaint – but just over 4 out of 10 shared their actual policy. Patient Participation Groups (PPGs) are a great way for members of the public to get involved and have a say in what happens at their surgery – but only 16% of practices shared the dates of these important public meetings on their website. We also looked for publication of Care Quality Commission ratings, services offered, directions … and only 1 surgery had all the information you told us was important to you.

We have shared all the details with Sunderland Clinical Commissioning Group who are the statutory health body responsible for ensuring local health services meet the needs of the local community.
 
Keep letting us know your views and what is important to you here, and we will continue to share them with those who can influence changes.

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