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Here’s how our newsletter has helped one organisation in Sunderland provide excellent services. Please read this article and let us know how we can...
Sunderland People First Summer Newsletter
Sunderland People First have just published their Summer 2019 Newsletter . We hope you will enjoy reading it! To find out more about Sunderland...
Sunderland GP appointed to help City’s health transformation plans
A Sunderland GP who has worked in the City for almost ten years is set to take up an exciting new role to help transform how health and care support...
Pharmacy Opening Times
Provided by the NHS , over the Christmas period you can find out what pharmacy's near you are open! It is very quick and is very easy. View here to find out!
We've been out and about
Healthwatch Sunderland Engagement Team and our intrepid Volunteers have been ‘Out and About’ across all areas of Sunderland, making connections with local people to inform and increase knowledge on Healthwatch Sunderland – ‘Who We Are, What We Do and Engagement Processes’ ‘Where Have We Been and...
Public invited to provide ideas or evidence to the NHS Path to Excellence programme
Interested organisations or individuals are being invited to take part in a public listening panel to provide evidence or ideas on solving the challenges local hospital and NHS services are facing across South Tyneside and Sunderland. NHS partners published the Path to Excellence phase two draft...
Sunderland People First latest newsletter
Sunderland People First has just published their newsletter for Autumn 2018, you can download it by clicking on the link below. Download the newsletter
Three things you can do while waiting to see your Doctor
Many of us will have recently visited the doctor and, according to the GP Patient Survey , 69% of people had to wait 15 minutes or less after their scheduled appointment time, to be seen at their latest GP appointment. What do you while you wait? Here are a few suggestions on productive things you...
Boundary change for Forge Medical Practice
Each GP practice is required to identify a geographical area where they are able to safely deliver healthcare to patients. This is important as it includes home visits and midwife appointments; this area is called a practice boundary area. After reviewing the travel time for GPs and Nurses to...
Check if you're eligible for help
You might be able to get help to pay these NHS charges: NHS prescriptions NHS dental treatment sight tests, glasses and contact lenses travel to receive NHS treatment NHS wigs and fabric supports You can check what help you could get and what to do next. It usually takes 3 minutes to check - Access...
Flu vaccination: easy read flu leaflet
An easy to read leaflet providing information on influenza (flu) and vaccination has been developed by Public Health England . This leaflet is aimed at people who have, or care for someone with a learning disability. It provides easy to read advice on: the flu virus and why you need a vaccine signs...
‘Join our Path to Excellence journey’ at NHS roadshows across South Tyneside and Sunderland
The NHS across South Tyneside and Sunderland is inviting patients, members of the public and healthcare staff to a series of drop-in roadshows over the coming weeks to find out more about Phase Two of the Path to Excellence programme. From Saturday 13 October and over the next eight weeks, the NHS...
CQC warns of growing ‘care injustice’, with access to good care increasingly dependent on how well local systems work together
This year’s State of Care shows that most people are still getting good care – when they can access it. The Care Quality Commission’s (CQC) annual assessment of the quality of health and social care in England shows that overall, quality has been largely maintained, and in some cases improved, from...
Out and About
Our Engagement Team and volunteers have been very ‘busy bees’ over the last month getting out and about across Sunderland telling people who we are and what we do. Here is a snapshot of just some of the things we have been up to: Believe it or not, it is a year since we first made visits to...
Come and hear what people thought of the proposed changes to urgent care in Sunderland
NHS Sunderland Clinical Commissioning Group (CCG) have given the public the opportunity to have their say about proposed changes to the way they deliver urgent care services. They've engaged with over 2,507 people, which is over 1.1% of the population during the public consultation phase which...
Consultation on contracting arrangements for Integrated Care Providers (ICPs)
NHS England has launched a 12 week consultation on the contracting arrangements for Integrated Care Providers (ICPs). They are keen to receive feedback. The consultation period runs from 3 August to 26 October 2018 The consultation provides more detail about how the proposed ICP Contract would...
Improvements underway to hospital parking in Sunderland as Trust introduces new ‘pay on exit’ system
Changes to visitor car parking at City Hospitals Sunderland NHS Foundation Trust are set to improve people’s experiences when visiting hospital after health bosses listened to feedback. From 1 October 2018, a new ‘pay on exit’ system will be introduced at Sunderland Royal Hospital, Sunderland Eye...
Book a Place to Share Your Views at NHS Sunderland Maternity Voices Partnership September Family Event
NHS maternity care providers are asking parents who've recently had a baby in Sunderland over the last year and people who are planning to have a baby at Sunderland Royal Hospital in the future to share their views on local maternity care. Sunderland Maternity Voices, a partnership between families...
Introducing the Red Bag Scheme
A new scheme, designed to improve communication and experience for care home residents who need hospital treatment, is being launched across the city today. The Red Bag Scheme is a joint project between City Hospitals Sunderland NHS Foundation Trust, Sunderland CCG, Sunderland City Council, NEAS...
Have your say on how adult social care is funded
Your views matter Consultation runs from 31 July to 26 September 2018 The Local Government Association (LGA) green paper is only a starting point and they want to build momentum for a debate across the country about how to fund the care we want to see in all our communities for adults of all ages...
Double thumbs up for City Hospitals Sunderland as Trust receives ‘good’ rating for quality of care and use of resources
City Hospitals Sunderland NHS Foundation Trust has become the first Trust in the North East to undergo a new combined inspection by independent healthcare regulator the Care Quality Commission (CQC) and NHS Improvement (NHSI), the national body responsible for overseeing NHS Foundation Trusts...
Consultation on Specialist Stop Smoking Service for Sunderland
Survey closing date: 22nd August 2018 The Council is beginning a process to set up a Specialist Stop Smoking Service in Sunderland. The Service aims to reduce the current high rates of smoking by focussing on particular communities and identified groups, as well as those with complex needs such as...
4 high scores awarded for their hard work
We recently awarded 4 care homes a Star Award based on all the positive feedback the Healthwatch team received as part of the Care Home Life work. This work involved the team visiting all care homes across Sunderland, to find out what it is like to live there. This was done by talking to residents...
South Tyneside and Sunderland Healthcare Group seeks views on proposed merger of Trusts
Leaders at South Tyneside NHS Foundation Trust and City Hospitals Sunderland NHS Foundation Trust are seeking the views of staff, patients and members of the public on plans to become one organisation in the future. The nine week engagement with all stakeholders as both Trusts progress plans to...
New Guide to help with complaints and feedback
The Local Government and Social Care Ombudsman and Healthwatch England launched a new guide to help care providers see best practice in receiving and dealing with comments, complaints and feedback about their services. The new single complaints statement sets out what service users, their families...
111 Online is now live across the North of England
NHS England have shared the positive news that 111 Online is now live across the North of England, the first region to complete “go live” status. They are sure you will agree this is great news, and a service which has the potential to divert calls away from 111 and offer an alternative and...
Northumberland, Tyne and Wear NHS Foundation Trust again rated Outstanding following CQC inspection
England's Chief Inspector of Hospitals has once again rated the services provided by Northumberland, Tyne and Wear NHS Foundation Trust as Outstanding, following an inspection by the Care Quality Commission. A team of inspectors visited Northumberland, Tyne and Wear NHS Foundation Trust in April...
Phoenix Unit flying high
On the 19 th July our Engagement team visited the Phoenix Unit at Sunderland Royal Hospital to present the staff team with a Healthwatch nominate a Star Award. The Phoenix Unit is the Trust’s Chemotherapy, Haematology and Infusion Day Unit, and we have recently received some amazing feedback from...
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