News
Introducing the Carers passport
Hospital chiefs are launching a passport for carers so that they can get involved in all aspects of their loved ones’ treatment and care. The move...
Recruitment of Healthwatch Sunderland Chair
Healthwatch Sunderland are currently seeking a motivated and focused self-starter to join our successful team as a: Healthwatch Sunderland Chair...
Healthwatch Champion celebrates her 90th birthday!
Sunderland resident Hannah Cowie (also known as Nancy) celebrated her 90 th birthday on 12 th December. Nancy has volunteered with Healthwatch...
Double thumbs up for City Hospitals Sunderland as Trust receives ‘good’ rating for quality of care and use of resources
City Hospitals Sunderland NHS Foundation Trust has become the first Trust in the North East to undergo a new combined inspection by independent healthcare regulator the Care Quality Commission (CQC) and NHS Improvement (NHSI), the national body responsible for overseeing NHS Foundation Trusts...
Consultation on Specialist Stop Smoking Service for Sunderland
Survey closing date: 22nd August 2018 The Council is beginning a process to set up a Specialist Stop Smoking Service in Sunderland. The Service aims to reduce the current high rates of smoking by focussing on particular communities and identified groups, as well as those with complex needs such as...
4 high scores awarded for their hard work
We recently awarded 4 care homes a Star Award based on all the positive feedback the Healthwatch team received as part of the Care Home Life work. This work involved the team visiting all care homes across Sunderland, to find out what it is like to live there. This was done by talking to residents...
South Tyneside and Sunderland Healthcare Group seeks views on proposed merger of Trusts
Leaders at South Tyneside NHS Foundation Trust and City Hospitals Sunderland NHS Foundation Trust are seeking the views of staff, patients and members of the public on plans to become one organisation in the future. The nine week engagement with all stakeholders as both Trusts progress plans to...
New Guide to help with complaints and feedback
The Local Government and Social Care Ombudsman and Healthwatch England launched a new guide to help care providers see best practice in receiving and dealing with comments, complaints and feedback about their services. The new single complaints statement sets out what service users, their families...
111 Online is now live across the North of England
NHS England have shared the positive news that 111 Online is now live across the North of England, the first region to complete “go live” status. They are sure you will agree this is great news, and a service which has the potential to divert calls away from 111 and offer an alternative and...
Northumberland, Tyne and Wear NHS Foundation Trust again rated Outstanding following CQC inspection
England's Chief Inspector of Hospitals has once again rated the services provided by Northumberland, Tyne and Wear NHS Foundation Trust as Outstanding, following an inspection by the Care Quality Commission. A team of inspectors visited Northumberland, Tyne and Wear NHS Foundation Trust in April...
Phoenix Unit flying high
On the 19 th July our Engagement team visited the Phoenix Unit at Sunderland Royal Hospital to present the staff team with a Healthwatch nominate a Star Award. The Phoenix Unit is the Trust’s Chemotherapy, Haematology and Infusion Day Unit, and we have recently received some amazing feedback from...
Healthwatch Sunderland Annual Report 2017-2018
Healthwatch Sunderland is pleased to present it's Annual Report for 2017-2018. Our Annual Report will give you a taste of what Healthwatch Sunderland have been up to, the work we have done, where we have been, the people we have met along the way and what they have told us about the health and...
About the CQC Adult Inpatients survey: #InpatientExperience
Care Quality Commision (CQC)have published the results of the 2017 adult inpatients survey. The survey involved 148 NHS acute trusts in England that sent questionnaires to a total of 183,692 patients. Responses were received from 72,778 people, which is an adjusted response rate of 41%. Trusts...
Caring for our Carers
Sunderland and South Tyneside NHS Foundation Trusts will be raising awareness of the important role of carers next week with a series of information events which support local carers to be healthy and connected. The events, which coincide with Carers Week, will provide information and practical...
Sunderland Urgent Care - Have Your Say!
Over the past two years, NHS Sunderland Clinical Commissioning Group have talked to hundreds of local people about urgent care. People have told them that they find the system confusing, and are not always sure where to get the care they need. Many people have also told them they find it hard to...
New data rules mean you need to tell us if you’d like to stay in touch
There’s always something happening in health and social care, so each month we produce an e-newsletter to help you stay up-to-date. It comes direct to your inbox with news of our own work plus local events, initiatives and chances to have your say on services. As you might already know, data...
Living with and beyond cancer- Health and wellbeing event
Sunderland Royal Hospital- Cancer Services would like to invite you and your relative/carer to attend their Health and Wellbeing event on: Thursday 21st June 2018 10.00-4.00pm at the Stadium of Light Sunderland SR5 1SU The event is free and includes lunch and refreshments, free parking is available...
Dementia Action Week
Previously known as Dementia Awareness Week, Dementia Action Week takes place between the 21st and the 27th of May. The goal of Dementia Action Week is to encourage people to take action to improve the lives of those affected by dementia, working to create a dementia-friendly UK where those with...
Path to Excellence - Phase two
The Path to Excellence has started early work on Phase Two of the programme for three areas of hospital care. The areas of care are: Acute medicine and emergency care Emergency surgery Planned care including surgery and outpatient care Listening phase – take the patient experience surveys From 11...
We're on the move
On Wednesday 23rd May 2018, the Healthwatch Sunderland team will be moving to our new home. Our new address will be: Room 608 Hope Street Xchange Sunderland SR1 3QD All other contact details will remain the same and there will be no break in services - It will be business as usual!
'online consultations’ – an alternative way to have a consultation from your GP
NHS England is supporting local NHS GP practices to offer their patients alternative ways to have a consultation with a GP or other practice-based health professional online via the internet, rather than waiting for the next available appointment to attend in person – they are referring to this as...
Have you used Emergency Care services in Sunderland or South Tyneside recently?
Have your say! The Path to Excellence are reviewing how health services across South Tyneside and Sunderland can be improved and would like to understand what is important to you. This is a survey about your experiences of emergency care services at either South Tyneside NHS Foundation Trust or...
Public consultation for urgent care
The public consultation for urgent care will be taking place between Wednesday 9 May to Sunday 12 August 2018. The launch event was streamed live to social media and can be viewed on the Sunderland CCG website. To download a copy of the consultation document and find out more visit the Sunderland...
Northern Cancer Voices survey
Northern Cancer Voices is a NHS led project that is funded by Macmillan. This project involves patients, carers and professionals working together to improve cancer outcomes in the Northern Region. The purpose of this project is to develop a plan that will provide patients, carers and families with...
This Month's £25 Gift Voucher Winner!
Thank you to Mary Common from Roker who gave positive feedback about her GP practice when our volunteers met her at Monkwearmouth Health Centre. Mary has been selected as this month's shopping voucher winner! Thank you again for your feedback Mary and we hope you enjoy spending your voucher! If you...
New ‘one stop shops’ for cancer to speed up diagnosis and save lives
New 'one stop shops' designed to speed-up cancer diagnosis and help save lives are being rolled out across the country. Rapid diagnostic and assessment centres are being piloted in ten areas as part of NHS England's drive to catch cancer early and speed up diagnosis for people with cancer. Each of...
NHS England frees up millions of pounds which could be used for frontline services
NHS England has published guidance to free up to almost £100 million for frontline care each year by curbing prescriptions for 'over the counter' medicines such as those for constipation and athletes foot. Curbing routine prescribing for minor, short-term conditions, many of which will cure...
Better treatment for patients as advanced paramedics prescribe medicines
New laws will allow hundreds of advanced paramedics to prescribe drugs , improving care for patients, speeding up access to treatment and preventing unnecessary visits to hospitals and GP practices. Patients already rely on paramedics to administer live-saving treatment when they become critically...
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