Nominate a star

Villette Surgery has been awarded a Healthwatch Sunderland star award to celebrate all the positive feedback we have received about the practice over the past months.  The Engagement Co-ordinator went along to Villette Surgery on 16^th May to present the team with the award.  

The feedback was gathered by our Volunteer Healthwatch Champions while speaking to Sunderland residents about the health and care services they receive.  We followed this up with a more focused piece of work and visited Villette Surgery in March 2018 where we spoke to patients who were very positive about the reception staff, doctors, nurses and processes at the practice.

Jackie Padget, Practice Manager and her team were delighted with the Star Award. 

Jackie said;  “Thank you to all of our patients that took the time to give positive feedback about their experience with the surgery.  The comments received are very much appreciated; it is always nice for the staff to receive positive feedback as they work very hard to ensure our patients receive the best service. The award will be displayed very proudly in our waiting area.  Thank you.”

Well done and thank you Villette Road Surgery!

Happy House Surgery has been awarded a Healthwatch Sunderland star award to celebrate the fabulous feedback we have received about the practice over the past months.  Members of our Engagement Team went along to Happy House Surgery on Monday 23th April to present the team with the award. 

The feedback was gathered by our Volunteer Healthwatch Champions while they attended local community venues and health centres across the city, speaking to Sunderland residents about the health and care services they receive.  We followed this up with a more focused piece of work and visited the Happy House Surgery in March 2018 where we spoke to patients who were very positive about the reception staff, doctors, nurses and processes at the practice.

Steven Harder, Practice Manager and his team were delighted to receive a Star Award.  Steven said;

“It has been a difficult year for the NHS as a whole and the Practice has felt its share of the pressure so it is a real boost to us to be awarded the Healthwatch Sunderland certificate, particularly as it come from those patients who have taken the trouble to make contact with Healthwatch to comment on the positive experiences they have had with the surgery.”

Well done and thank you Happy House Surgery!

The feedback we receive for St Benedict's Hospice, which is based in Ryhope is continually positive. 

The people of Sunderland nominated the hospice for a Star Award, for their professional, supportive and caring staff, fabulous premises and good treatment. 

If you would like to nominate a health or social care worker, team or service for a Star Award click here!

We received this nomination for Star Service from Sunderland People First for the work the unit do to support people with learning disabilities or autism.

So what was the reason for the nomination? Andy from Sunderland People First said "The support offered includes arranging pre-visits, making changes to the environment and coordinating multiple procedures to avoid repeat visits. The team have provided examples of individualised support which has enabled patients who find accessing hospital difficult, to undergo procedures.

The person-centred planning and the way that the team adjust services around individual needs is an example of exceptional practice and should be shared with other areas."

Read what Sunderland People First found out when they visited the unit here.

Jo West, Nurse Practitioner at Wearside Medical Practice has been awarded a Healthwatch Sunderland Star Award for all the positive feedback we have received from her patients!

Feedback included:

"Very professional and helpful always has time for you."
"Excellent, nothing is too much trouble, puts you at ease, heart of gold."

On 26th May the Broadway Medical Practice on Springwell Road was awarded with a Star Service Award. Over the last few months we have received great feedback about the practice, doctors and staff.

Here are some of the comments we received:

"The GP is very good at listening and making you feel less anxious".
"Excellent service, lovely staff, helpful".
"All staff and doctors, such a friendly, efficient practice"
"Excellent reception staff and good doctors"
"Very high standard set by all staff"

Healthwatch Sunderland awarded the Paediatric team at Sunderland Royal Hospital our Star Service Award for the continuing positive feedback we collated on their services and staff over a period of several months. 

Some of the feedback included: 

"The consultant was fantastic, all staff we came into contact with at the centre were fantastic, friendly and patient and I cannot praise them enough."

"Helpful & nicest people, doctor is so down to earth, helpful, doctor is an outstanding person & it is a great pleasure."

"Care was really good, All the nurses and doctors were very friendly, they had already read the notes and our history of treatment."

Fulwell Medical Group have been awarded Healthwatch Sunderland star organisation.

After received eight months of continuous good feedback from it's patients, the medical group were awarded with a Healthwatch Sunderland star in recognition of their great work.

Staff were delighted with the award and will be proudly displaying it within their patient area.

Sunderland Eye Infirmary have been awarded Healthwatch Sunderland star organisation following all the positive feedback from the public and amazing work they carry out.

The feedback was collected through online and postal surveys and telephone calls into Healthwatch Sunderland alongside data collected from Patient Opinion, NHS Choices, Google Reviews, CQC Inspection Report and the Friends and Family Test.

Sunderland Eye Infirmary provides a whole range of ophthalmic services for the population of Sunderland and the immediate surrounding area and is also a sub regional centre, servicing the population of the North East of England.