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**We are still available during the COVID-19 outbreak but we may take a little longer to get back to you**
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Help with travel costs

Whilst out and about in the community our Engagement Team met a lady who was finding it difficult to pay for travel costs to and from healthcare appointments.

She asked if there was any support available to her as she was finding it difficult to keep up with this expense; so the team set about to support her by conducting research on her behalf.

We found out that such help is available through the Healthcare Travel Costs Scheme, a scheme where you may be eligible to claim help with your travel costs.

The Healthcare Travel Costs Scheme (HTCS) is part of the NHS.

This is Low Income Scheme which also covers other expenses such as prescriptions and glasses. Through it, financial help with travel costs may be claimed by patients who are referred for NHS treatment by their GP (or sometimes by their dentist).

Visits to GP surgeries and dentists for routine care, as well as most A&E attendances, are not included.

If you receive any of the following benefits you qualify for a full refund of necessary travel costs:

  • Income Support
  • Income-based Jobseeker’s Allowance
  • Working Tax Credit with Child Tax Credit
  • Working Tax Credit with a disability or severe disability element
  • Child Tax Credit (if the award letter confirms income is below the relevant threshold)
  • Pension Credit - Guarantee Credit
  • Income-based Employment and Support Allowance (ESA)

If you are not on these specific benefits but have a low income, you may still be eligible for a full or partial refund through the NHS low income scheme. You can apply for an eligibility assessment for this by using an HC1 ‘Claim For Help With Health Costs’ form.

Find full information here

Published 07.10.2019



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