More than half of people with chronic and long-term conditions not asked to feed back about their care
As part of the Healthwatch Because We All Care campaign, Healthwatch are working with the CQC to encourage people who have long-term health conditions to share their experience of getting a GP referral for tests or support.
Approximately 15 million people in England have a condition that impacts their physical and mental health and these are often an invisible illnesses, regularly cared for with support from health and social care services and their friends, family and carers.
As health and social care services face increasing demand, understanding the experiences of those using services is more critical than ever.
Giving feedback on your or a loved one's care helps identify unsafe practices so they can be improved and highlight where support is working well. However, latest findings show this is not always the case, as people are not being asked for feedback.
What has been found out
1,000 people with chronic and long-term conditions were surveyed about their experiences using health and social care services.
The survey found that more than half (54%) are not being regularly asked by services to feed back about their care, and almost two-thirds (62%) do not know how to. However, most people (71%) said they would be willing to provide feedback to help the care and services improve.
