Making a mental health complaint

If you have concerns about any aspect of your care, or the service you receive it is best to speak to a member of staff involved with your care.

Do you require support?


If you require support to make a complaint VoiceAbility can offer both information and practical support:

0300 303 1660

Mon – Fri 9am – 5pm

Who do I complain to about a mental health service?

Contact the Cumbria, Northumberland, Tyne & Wear Trust Complaints Department:

0191 245 6672

Mon - Fri 9am - 5pm


The Patient Liaison Service (PALS) – offer confidential advice and support to help you to sort out any concerns about your care.

0191 566 7074 or Freephone: 0800 328 4397

Mon – Fri 9am – 5pm