Making a mental health complaint
If you have concerns about any aspect of your care, or the service you receive it is best to speak to a member of staff involved with your care.
Do you require support?
VoiceAbility
If you require support to make a complaint VoiceAbility can offer both information and practical support:
0300 303 1660
Mon – Fri 9am – 5pm
Who do I complain to about a mental health service?
Contact the Cumbria, Northumberland, Tyne & Wear Trust Complaints Department:
0191 245 6672
Mon - Fri 9am - 5pm
Or
The Patient Liaison Service (PALS) – offer confidential advice and support to help you to sort out any concerns about your care.
0191 566 7074 or Freephone: 0800 328 4397
Mon – Fri 9am – 5pm
I’ve made a complaint to the service or provider, but am unhappy with the response. What do I do next?
If your issue has not been resolved, contact the Parliamentary & Health Service Ombudsman.
You can complain to them if an organisation has not acted properly or fairly, or has given you poor service and not put things right. They make final decisions on complaints that have not been sorted out by the NHS in England, UK government departments and some other UK public organisations.
0345 015 4033
phso.enquiries@ombudsman.org.uk
Mon – Thursday 9 am - 4 pm. Friday 8.30 am – 12 pm