If you have a complaint about any publicly funded NHS or social care service make sure you let us know about it. Your complaint will be logged to enable us to keep track on how the services in Sunderland are performing.

Contact us

Our guides to making a complaint

NHS complaints

Find out more about what’s involved in making a complaint about an NHS service in Sunderland and what your next steps should be. 

Find out more

Social care complaints

Find out more about what’s involved in making a complaint about adult social care services in Sunderland and what your next steps should be.

Find out more

Mental health services complaints

If you’re unhappy about your treatment for a mental health problem, you may be able to make a complaint.

Find out more

Need help and support to make your complaint? 

Look here for more advice, tips and tools for making a complaint.

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Patient Advice Liaison Service 

Patient Advice Liaison Service (PALS) offers confidential advice, support and information on health matters. It provides a point of contact for patients, families and carers.

PALS do not investigate individual complaints but can give you general advice about the NHS complaints procedure.

Contact PALS service

Complaints advocacy services

Every area of England has an independent NHS complaints advocacy service funded by the local authority. They can help you make a complaint about an NHS service or work out what you want to achieve from a complaint. 

For Sunderland the advocacy service is the Independent Complaints Advocacy Service.

Visit ICA's website