Support to make a complaint

Independent Complaints Advocacy Service (ICA)

If you need more help with making your complaint (for example if you need help to write the letter or you do not feel confident enough to deal with the complaints process alone) you can contact the NHS Independent Complaints Advocacy (ICA). Their support is only available for NHS funded services and does not cover social care complaints.

Visit ICA's website

Citizens Advice Bureau (CAB)

Healthwatch England have worked with Citizens Advice to provide you with more detailed information you need to make a complaint when things go wrong in health or social care.

Visit CAB website