Summer 2025: Is your home phone ready to go digital?
Telecare users and their loved ones across the UK urged to speak to telecoms providers ahead of switch to digital landlines
The UK's phone network is shifting to digital landlines, meaning calls will go through broadband.
BT has announced the scheduled switchover for the North-East is Summer 2025.
Vulnerable residents need to take action
The 2 million vulnerable people who rely on lifesaving telecare alarms to call for help have been urged to get in touch with their landline providers so companies can provide additional support for them during the switch to digital landlines.
What vulnerable means
If any of the following apply to you or someone you know, additional support may be offered. Please contact your telephone provider if you:
- are over 75
- use a personal alarm or healthcare device
- do not use broadband at home
- live in an area with no mobile signal or, do not have a mobile phone device
- have additional needs
- have concerns or questions about what you need to do to make sure your phone line isn't affected.
For more information visit:
Sunderland City Council - digital switchover
You can also find information from:
