Complaints policy

Read our complaints policy
Healthwatch graphic of a magnifying glass


Individuals and organisations have the right to express their views about the performance of Healthwatch Sunderland and the way in which it conducts its business. Anyone who is dissatisfied with any aspect of the service received by Healthwatch Sunderland can make a complaint under Healthwatch Sunderland’s complaints policy.

Easy Read Version

We have also produced an easy read version of our complaints policy.  This can be downloaded below.


Download our policy

Complaints policy - November 2019
Complaints policy - easy read version

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