Red House Medical Centre - patient feedback April 2026
This report covers people's experiences of contacting and accessing the practice and their appointments with the clinicians.
Summary
Following the publication of the Annual GP Patient survey, the practice manager at Red House Medical Centre contacted us seeking some support. Their survey results indicated that patient satisfaction regarding access to surgery and involvement in appointments could be improved. While patients reported issues, the survey did not provide insights into the specific causes of their dissatisfaction, as it only included closed questions.
To support the surgery team, it was decided that we would carry out several visits to the surgery and spend some time talking with patients about their experiences of contacting and accessing the practice and their appointment with the clinicians. We aimed to further explore potential reasons for their dissatisfaction, allowing the practice and its team to identify ways to utilise this information to enhance services for their patients and improve their experiences.
