Patient and public findings report 2021

This evaluation was carried out with the aims of discovering and understanding patient’s experiences of those services provided by All Together Better Sunderland (ATB) partners.
Front cover of the report

People in Sunderland value the support they received from the NHS during COVID-19, according to the results of our latest research. Earlier this year we undertook research on behalf of All Together Better to gather feedback from local people who had accessed out-of-hospital health and care services throughout the pandemic.

Dr Martin Weatherhead, Chair of ATB Sunderland and a practising GP in the City, said:

“Listening to the views of our patients and their families and carers is vitally important and I’d like to thank everyone who took the time to provide their feedback.

“It’s very reassuring to hear that local people value the services we have in Sunderland and are satisfied with the care they received throughout COVID-19. We appreciate that many things had to change rapidly as we dealt with the pandemic, but the overall feedback is testament to the fantastic team we have in Sunderland and the unique way that they have worked together as a system to provide the very best care to our patients. I would like to thank each and every one of them for their continued efforts at such as challenging time.

“This feedback incredibly important and will help us to continue to build on the work we have done throughout COVID-19 and make vital improvements to our services as we recover.”

Throughout the pandemic, health and care teams had to adapt quickly and in some cases fundamentally change the way that patients accessed services. This research will be vital in helping ATB understand what matters the most to people in all parts of Sunderland.  It will also help NHS and partner organisations see what needs to be improved or adapted in the future as the NHS recovers from the global pandemic.

All Together Better (ATB) is an alliance of health and care partners in Sunderland who are committed to working together to improve how care is delivered in local neighbourhoods across the City. Their aim is to make sure our community services are organised well so people have a good experience of care.


Patient and public findings report 2021

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