Recovery at Home Sunderland

Support at home when you need it quickly
NHS Recovery at Home Sunderland front cover image

What is Recovery at Home

Recovery at Home is the new name for the teams that care for people who need urgent help in the community.

They can help you or your loved one to stay well and remain at home. This includes nursing and residential care homes. Their team is made up of:

  • Nurses
  • Health care assistants
  • Physiotherapists
  • Occupational therapists
  • Social care professionals

What does the service do

Their team will help you at home if you or someone you care for, suddenly feels unwell or has a condition that has gotten worse and needs urgent treatment or support.

This could be for things like:

  • Breathing problems, COPD
  • Worsening symptoms of a long-term condition
  • Stomach pain that is getting worse
  • Water infections and blocked catheters
  • A fall or trouble moving around
  • Serious cuts and wounds
  • A breakdown in care, i.e. if your usual carer is no longer able to support you

Who can use the service?

You must be over the age of 18. You must also be registered with a Sunderland GP practice and live in Sunderland. If you are under 18 or have a serious or life-threatening illness or injury, please call 111 or 999.

How to contact them

Call them on

0191 561 6666

The team can be contacted, 24 hours a day, 365 days a year.

A member of their team will ask you questions about your condition. This will help them to understand what is going on and get you the care that you need, quickly.

The team will either give you advice over the phone or, if needed they will arrange for a member of the team to visit you at home. If a home visit is needed, they will give you an idea of what time the team will arrive.

Remember – Recovery at Home is not a replacement for 111 or 999.

If a you or someone you care for requires emergency treatment, please call 999.