Making a complaint

Are you unhappy with your experience of health or social care services in Sunderland? Do you want the issue to be investigated and to receive a formal explanation of what happened, and assurances about what improvements will be made?

Find out who to contact here

If you need more help with making your complaint (for example if you need help to write the letter or you do not feel confident enough to deal with the complaints process alone) you can contact the NHS Independent Complaints Advocacy (ICA). Their support is only available for NHS funded services and does not cover social care complaints.

Visit ICA’s website

Healthwatch England have worked with Citizens Advice to provide you with more detailed information you need to make a complaint when things go wrong in health or social care.

Get more information here

We aim to provide the best possible service, but we do not always get it right. We welcome your feedback to help us improve our work and to make sure we are responding to your concerns as best we can. We are committed to addressing concerns quickly and giving a full, fair and appropriate response.

See our complaints policy