1. Helping to improve hospital visits for kinship carers and those they care for

    Response -

    Our work with the Hospital Trust is helping to raise awareness of what a kinship carer is with staff which has resulted in a better patient experience for those children visiting the service.

  2. Supporting the hospital to improve stays for patients from the Bangladeshi community

    Response -

    Our work with the local Hospital Trust has helped them to better understand the needs of patients from the Bangladeshi community, address some of the communication issues they face and ultimately improve the treatment and care of patients in general.

  3. Helping to raise awareness of cancer signs and symptoms within the local BAME community

    Response -

    Members from the Bangladeshi community told us that the subject of cancer was something that wasn’t often talked about within the community and many people had very little awareness of cancer signs and symptoms.

  4. Making social care services more culturally inclusive

    Response -

    Our partnership work has helped local social care service providers adapt services to better meet the needs of its customers.

  5. Improving access to baby formula for those families in need

    Response -

    Thanks to feedback from a local charity who supports those families most in need we were able to support services to introduce emergency provisions plan to address the issue.

  6. Easy read breast screening recall letters now available for all patients who require them nationally

    Response -

    We demonstrate how self-advocacy works in joint appeal for easy access to breast services

  7. Healthwatch Sunderland organ donation event

    Response -

    Through our Organ Donation Campaign and event we aimed to get people talking to their loves ones about organ donation and having open conversations

  8. Support for amputee community group

    Response -

    How we have showcased the power of partnership work through the promotion of a support group for those who have had a surgical amputation.

  9. Supporting Hospital Trust to gather patient feedback

    Response -

    How we are supporting the Hospital Trust to hear what patients think of their services

  10. Supporting local people in emergency situations

    Response -

    As part of our signposting service we give local people, who will benefit, a Lion’s Club Charity, Message in a Bottle

  11. Sharing information of local veteran support service with GP Practices in Sunderland

    Response -

    How we have raised awareness and promotion of a local veterans health and wellbeing service

  12. Support given to a patient to get speedy access to the care they need

    Response -

    How we supported a patient with a terminal diagnosis to get speedy access to the services he needed.

  13. Carers Passport, supporting carers

    Response -

    Supporting carers to access the support they need to ensure their loved ones get the best hospital care possible

  14. Health care for asylum seekers and refugees

    Response -

    Supporting asylum seekers and refugees to access Healthcare in Sunderland

  15. Support for visually impaired patients

    Response -

    Supporting people with sight loss to understand their medication labelling

  16. Urostomy Stoma care support

    Response -

    Supporting a patient to get the medical support they need at the right time

  17. Information is power

    Response -

    How we provided Sarah to get the information she needed to receive her preferred treatment.