Advice and Information

The Accessible Information Standard is mandatory for all organisations that provide National Health Service (NHS) or adult social care. Here’s some key information about the accessible communications you should expect from services.

The current coronavirus (COVID-19) pandemic may cause you to feel worried, anxious, or scared. Read our tips to looking after your wellbeing when self-isolating.

Support for people in the North of England

If you need to see a GP in the evening, at weekends or on bank holidays, Sunderland's Extended Access Service can help.

Do you struggle to speak to your doctor about your medical concerns? You’re not alone. Take a look at our top tips to make the most out of your GP appointment.

Do you or a loved one need help with social care? Read the article below and find out answers to key questions about who can access adult social care and how to pay for it.

Being diagnosed with dementia can be a big shock, and it can be hard to know what to do next. Take a look at our guide to find out what support you should receive.

Choosing a care home can be difficult.

The usual processes the NHS follows to discharge you from hospital have changed during the coronavirus pandemic. Here’s what you can expect when it’s time to leave hospital.

COVID-19 poses a unique challenge for health and social care professionals when talking to someone with hearing loss. Here are some important tips to help you communicate effectively.

Many people who provide unpaid care are unaware of their rights. Find out more about the help and support you are entitled to.

Since the COVID-19 pandemic, it's been estimated that across the UK there are 13.5 million unpaid carers. Many people are unaware of their rights as a carer and, as a result, are not accessing the help and support they are entitled to.